1. Information we collect
When you request a quote, we may collect your name, phone number, email, preferred language, project address or area, property type, work type, timeline, job-site description, access details, approximate measurements, observed symptoms, photos and comments.
When you apply for a job, we may collect your name, phone number, email, city or area, preferred language, role of interest, availability, experience, licences, cards or certifications, notes, profile photo, resume, documents and work photos.
When you browse the site, some technical information may be collected automatically, such as pages viewed, conversion events, device type, browser, IP address or similar data, especially when measurement and advertising tools are enabled.
2. Why we use this information
We use your information to respond to your request, prepare an estimate, validate the job site, communicate with you, schedule a visit or intervention, manage internal records and follow up with customers.
For job applications, we use the information to evaluate the profile, communicate with the candidate, organize next steps and manage recruitment records.
Technical and advertising information helps us measure site performance, understand request sources, improve forms, prevent abuse and meet legal or accounting obligations.
3. Cookies, measurement tools and external services
The site may use cookies and similar technologies. Depending on the page and active configuration, these tools may include Google Analytics, Google Ads, Meta Pixel, Google Maps Places for address suggestions and Elfsight for Google review display.
Non-essential analytics, advertising, Google review and address suggestion features are not activated by default. You can accept, reject or change these preferences through the site's consent module.
These services may process technical or browsing information according to their own settings. You can also limit or block cookies in your browser settings, but some site features may become less convenient.
4. Sharing with third parties
We do not sell your personal information.
We may share it only when necessary: authorized team members, providers that host or operate the site, email providers, measurement or advertising tools, map services, professionals, insurers, public authorities or any other person where the law allows or requires it.
Some providers may process or store information outside Quebec or Canada. In those cases, the information may be subject to the applicable laws of those territories.
5. Retention
We keep information only as long as needed for the purposes described in this policy, including processing requests, keeping customer or candidate records, supporting warranties, administering the business, preventing abuse and meeting legal obligations.
When information is no longer needed, we take reasonable steps to delete it, anonymize it or limit access to it.
6. Security
We use reasonable safeguards to protect information against unauthorized access, use, disclosure or loss. These safeguards include limiting internal access and using appropriate providers and technical environments.
No system is perfect. If you believe information sent to A1 has been compromised or should be removed quickly, contact us without delay.
7. Your rights
You may request access to personal information we hold about you, request a correction, withdraw consent where the law allows it, ask a question about our use of your information or make a complaint.
You may also request deletion or anonymization of information, subject to applicable legal, contractual, accounting or security limits.
To exercise these rights, use the contact details below or the Data Deletion page. We may need to confirm your identity before responding.
8. Automated decisions
We may use internal tools to classify a request, summarize information or prepare a response. Important decisions related to a quote, job site or application are reviewed by someone on the A1 team.
9. Changes
We may update this policy to reflect our practices, providers or legal requirements. The update date at the top of the page identifies the latest version.
Privacy contact
For an access request, correction request, consent withdrawal or question about this policy, contact us.